Terms & Conditions and FAQs for UK deliveries

COVID-19 DELIVERY SERVICE UPDATE
During these particularly challenging times, our courier partners are facing unprecedented demand, and on occasions deliveries may be delayed which is beyond our control.

NATIONWIDE DELIVERY
When you book a delivery you’ll receive a tracking number via text or email from DPD (please check your junk folder if you haven’t received it). We also recommend downloading the DPD app.

If your delivery is delayed or missed, please contact DPD support.:

DPD Customer Services - 0844 824 0516

If DPD have been unable to help please email homedelivery@thegentlemenbaristas.com or call 0203 4887471 and our team will be happy to help.


SAME-DAY DELIVERY
Should there be an issue with your same day / ASAP delivery via Slerp please contact homedelivery@thegentlemenbaristas.com or call 0203 488 7471

DELIVERY WINDOWS
The Gentlemen Baristas Nationwide Delivery windows booked via DPD are
Monday-Friday 9am-12pm
Saturday-Sunday 9am-6pm

Should your delivery not arrive in the delivery window expected then please contact DPD as above and then email homedelivery@thegentlemenbaristas.com if unsuccessful with DPD.

The Gentlemen Baristas have no control over the delivery once it has left the shipping site and as such cannot ’speed up’ or ’slow down’ deliveries based on customers needs. The Gentlemen Baristas would love you to enjoy your Afternoon Tea in the afternoon, however, on some rare occasions, delivery issues mean delays.

Should your Nationwide delivery arrive between 9am-6pm on the day chosen The Gentlemen Baristas will not be responsible for this delay and as such, unless this has caused quality issues to our products no refund for the products will be issued, however please notify us of the delay and we will open a case with DPD to request a partial refund for the delivery.

Should a delivery arrive a day or more after the day requested due to DPD delivery issues (Not through customer requests or changes) The Gentlemen Baristas will refund the perishable items and/or send out a new box containing just the perishable items freshly prepared again as soon as possible. Any non-perishable items will not be refunded. Orders will work on a case by case basis.

REGARDING OUR PRODUCTS
The Products ordered are fresh on the day of packing and sending and are best consumed on the day of delivery, we do not recommend delaying eating our products by another day. Due to the perishable nature of these products we recommend on the same day as delivery.

INCORRECT CUSTOMER DETAILS
Please take the time to check all your details are correct before completing your order (name, phone number, email address, specify safe place if required) as it is the customer’s responsibility to enter all the necessary details correctly to ensure our courier partners get your parcel to your chosen destination.

NATIONWIDE CUT-OFF TIME
Please note that 11am is the cut off time for any changes made to your order for nationwide delivery.

ACCEPTING DELIVERIES
On the day of delivery you will be notified by text (to the number provided) by our courier partners with a time slot, it is your responsibility to ensure someone is there to accept the order or leave with a neighbour/safe place. The driver will send an email to confirm when it has been delivered.

The Gentlemen Baristas cannot be held responsible for parcels not reaching the correct destination due to incorrect delivery information entered at checkout or for delivery issues caused by refusal of delivery, changing of delivery windows or no one being able to accept the order.


CUSTOMER SATISFACTION, RETURNS & CANCELLATION POLICY
We hope that you will be pleased with your products. However, if upon delivery of the products you find that they are not those ordered by you or the order is incomplete, or a product is damaged when received, please notify us by email on homedelivery@thegentlemenbaristas.com within 24 hours of receiving your order.

If a Product is not as described on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must take photographic evidence and retain the damaged products and all packaging for inspection by us. Subject to our report on the claimed damage and we will refund the price paid for the returned products together with the delivery charge, or at our option we will provide you with a credit for further products.
We will have no liability to you for any indirect loss. Please clearly state your order number, date of order, name and delivery address details in all communications to us.

We will only make a refund to the original credit card or debit card account used to make the online purchase. Once we have issued a refund the ownership of the Products will pass back to us.